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Admin Excellence

It’s the little things, right? The things that make our days flow more smoothly and efficiently, and that allow us to do our jobs without worrying about every little detail that happens in the background. That’s what Admin Support does for the lawyers and paralegals in a wellfunctioning law firm. Having a great support staff

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The Art of Empathy

Are we at War? “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” -Sun Tzu, The Art of War Has the trucking industry come under attack? Are we at war? Consider that question next time you drive down the highway, past the stern face of yet another

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The Reptile Theory (Part 1) – Welcome to the Nuclear Age

Since 2009, “the Reptile” has been striking fear into the hearts of defense lawyers throughout the US …well, and everyone else in the transportation, medical, manufacturing, retail, and hospitality industries…and everyone else who employs people…or owns property…and all of their insurers. So basically everyone who owns, runs, insures, defends, or manages risk for a business

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Dissecting the Reptile: Tips for Using Crucial Conversations to Locate the Reptile Heart

By now we’ve all become acquainted with the Reptile Theory: a litigation strategy used by plaintiffs’ attorneys to obtain disproportionately large verdicts through various forms of psychological manipulation. Naturally, most defense efforts focus on legal strategies for every phase of litigation and trial. And while it’s true that our legal skills are necessary to combat

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